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Demo1

Conditions of Use

When will my items be shipped out?
answer: All items will be shipped out the 2-3 business days after buyer's payment is received or cleared.

How long can I receive my items once they are shipped out?
answer: For US orders, we ship out via Fedex Ground. It usually takes 2-5 business days to reach you after the items are shipped out from us. For international orders, it usually takes 3-7 business days to arrive.

Can I get a tracking number?
answer: Yes, all the shippings come with a tracking number. The tracking number will be automatically sent to your email address once the item is shipped out. If you can'find the tracking number in your Inbox, please try to find it in your Trash/Junk mail. Please track your order in our track order option.

Do you drop ship?
answer: Yes, we do drop ship, but we will have a few businesses with you first. If everything of the transactions with you is smooth, we can then do drop ship to your customers.
We have no extra charge for drop ship, just the same as regular orders.

Do you accept pick up?
answer: No, we don't provide will call service since our insurance company doesn't allowed.

Can you state a lower value on the customs form?
answer: Yes, please let us know how much you want to state on the customs form via email. We'd like to let you know that usually we only state the item cost on the customs form. If the amount you want to state is lower than that price, we can do it as you required, but once the item was lost or damaged, the compensation we got from the shipping company would only be the amount you had stated. We don't state no value on the customs form for your benefit.

The item I received is damaged or has defect. What can I do?
answer: Please keep all the original packing materials and send us the pictures of the damage and packing material or the defect. We will file damage claim for you against the shipping company if we find it's a shipping damage. If it's our responsibility, we will issue a RMA# for you to return and will replace a new one for you after receive the return. Absolutely NO accept any Returns AFTER 7 DAYS from the delivery date.

What need I do when I return the item?
answer: We will issue a RMA# for you to return the item. Please mark this RMA# on the outside of the package for easy reference. Please pack it well in all the original packing materials in case of shipping damage. Please let us know your tracking# and shipping service once you shipped it out. Then both of us can track the delivery date online. We will ship you a brand new item once have received your return.

How much does it cost to custom a sword?
answer: Our minimum custom order is 20 pcs each model which means at least 20 pcs of swords have to be made as we have to mold it.

Can you engrave a name on my blade?
answer: Yes.We have name engrave service.

Can you change a tsuba or other accessories for my sword?
answer: We cannot make any change of the swords as they are brand new from our factory.

How long can I get an answer from you about my questions?
answer: We will reply back to you within 12 hours in business days by email.

Can I cancel my order?
answer: You are ONLY allowed to cancel order if your order has not ship out yet, but $20.00 cancelation fee will be charged.
For all orders have left our warehouse are unable to be canceled.
Do you have a physical store? I want to have a look at the swords in person.
answer: We do not have a physical store. We do not provide will call service since our insurance company doesn't allow.

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